B & E Foods, a leading wholesale company in the food industry, is seeking a highly organized and detail-oriented Credits and Return Officer to join our team. This role is responsible for managing customer returns and processing credit requests, ensuring accuracy and efficiency in our operations.
Responsibilities
* Handle and process customer return requests, ensuring accurate documentation and adherence to return policies.
* Review returned products for quality and condition, determining if they are eligible for credit or replacement.
* Collaborate with various departments, including sales, warehouse, and quality control, to facilitate the return process.
* Investigate and resolve customer concerns and complaints related to returns and credits.
* Maintain accurate records of all returns, credits, and exchanges.
* Ensure timely processing of credits and refunds to customers.
* Monitor and analyze return data to identify trends, identify areas for improvement, and implement appropriate measures.
* Communicate with customers regarding return status, credit approvals, and any additional information required.
* Work closely with the finance team to reconcile customer accounts and resolve any discrepancies.
Requirements
* Bachelor's degree in Business Administration, Finance, or a related field.
* Previous experience in a similar role, ideally within a wholesale, cold storage and warehouse setting.
* Strong analytical and problem‐solving skills.
* Exceptional attention to detail and ability to maintain accurate records.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office Suite and ability to learn recent software systems.
* Knowledge of return policies, procedures, and legal requirements.
* Ability to work under pressure and meet strict deadlines.
* Robust organizational skills and ability to multitask effectively.
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