We are seeking a skilled Senior Operations Planner to join our team. In this role, you will play a key part in ensuring the smooth operation of our wellbeing services by planning and organizing care worker schedules. You will also be responsible for managing service changes, coordinating third-party bookings, and maintaining accurate data to support payroll accuracy.
Key Responsibilities:
* Develop and implement efficient scheduling systems
* Manage and coordinate care worker rosters to meet customer needs
* Ensure compliance with rostering guidelines, funding requirements, and relevant legislation
* Provide excellent customer service as the first point of contact for scheduling enquiries
* Maintain accurate records and reports using various systems
Benefits of the Role:
* Opportunity to make a positive impact on the lives of our customers
* Chance to develop your skills and experience in operations planning
* A dynamic and supportive work environment
About the Ideal Candidate:
* Highly organized and able to prioritize tasks effectively
* Excellent communication and customer service skills
* Able to maintain confidentiality and handle sensitive information