* Set the national strategy for technical support operations
* Services spanning RF communications systems & digital radio networks
About Our Client
Our client is a well-established Australian provider of communications technology, systems integration and technical support services, operating across critical industries including mining, energy, government, transport and infrastructure.
The organisation specialises in the design, deployment and ongoing support of complex communications networks and technologies, supporting mission‐critical environments where reliability, safety and operational continuity are essential.
With a national footprint and a reputation for delivering high-quality technical solutions, the business provides services spanning RF communications systems, digital radio networks, microwave and antenna infrastructure, telemetry, and integrated communications platforms.
Its technical teams support customers through the full life‐cycle of communications infrastructure – from system integration and installation through to commissioning, maintenance and long‐term operational support.
As a result, the organisation plays a critical role in maintaining the communications capability of industries that operate in remote, operationally complex and safety‐critical environments.
The business has experienced sustained growth in recent years and continues to invest in expanding its national service capability. Central to this growth is the ability to deliver consistent, high-quality technical support services across multiple regions, ensuring customers receive reliable and responsive support regardless of location.
Job Description
National Leadership & Strategy
* Define and implement the national strategy and operating model for the Technical Support function
* Lead and develop Regional Technical Support Managers, establishing clear performance expectations and operating cadence
* Foster a cohesive national culture across geographically dispersed technical teams
Operational Excellence
* Establish and maintain national standards for diagnostics, repair, testing, documentation and workshop operations
* Optimise work intake, triage and scheduling processes to improve turnaround time and service reliability
* Balance workloads across regions to maximise utilisation and ensure service level commitments are achieved
People Leadership & Capability
* Develop national workforce capability plans including skills development, training, apprenticeships and succession planning
* Drive employee engagement, performance management and retention initiatives across technical teams
* Lead organisational change initiatives and support operational transformation
Customer & Commercial Performance
* Partner with service delivery teams to ensure contractual obligations and customer service expectations are consistently met
* Oversee national technical support budgets, forecasting and cost management
* Ensure accurate job costing, financial tracking and reporting across the support function
Governance, Safety & Risk
* Ensure compliance with relevant safety, regulatory and legislative requirements
* Promote a strong safety culture across workshops and technical support operations
* Lead risk management and incident response processes across the national support network
Performance & Continuous Improvement
* Implement performance reporting and dashboards covering safety, quality, productivity and financial metrics
* Drive structured continuous improvement initiatives to improve service efficiency and customer outcomes
The Successful Applicant
The successful candidate will be an experienced technical leader with a strong background in communications systems, RF technologies or telecommunications environments, combined with a proven ability to lead large multi‐site technical teams.
You will bring a strong understanding of national technical service operations and demonstrate the ability to build capability, drive operational performance and implement national standards across geographically distributed teams.
Key experience and capabilities will include:
* A technical qualification in electronics, communications, telecommunications, RF engineering or a related discipline
* Significant experience in RF communications systems including digital radio platforms such as TETRA, P25 or DMR, as well as analogue radio technologies
* Strong technical understanding of antenna systems, microwave networks and DC power infrastructure
* Extensive leadership experience managing multi‐site technical support teams across multiple regions
* Proven ability to drive operational improvements, service standards and performance management frameworks
* Demonstrated commercial capability including budgeting, forecasting and financial management
* Strong stakeholder engagement and communication skills with the ability to influence across technical and operational teams
* A structured and analytical approach to problem solving, escalation management and operational decision making
What's on Offer
This is a rare opportunity to take on a national leadership role within a well‐respected communications technology organisation operating at the forefront of critical infrastructure and industrial communications networks.
The position offers the opportunity to shape the strategy and future capability of a national technical support function while working with highly skilled technical teams supporting complex communications environments across Australia.
The successful candidate will benefit from:
* A senior leadership role with national responsibility
* The opportunity to influence the strategy and development of a growing technical support organisation
* Exposure to complex communications technologies and mission‐critical infrastructure environments
* A collaborative leadership team and supportive organisational culture
* Competitive remuneration aligned to experience and capability
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