Overview
We are looking for a dedicated and detail-oriented
Dispensing Assistant
to join our team on a part-time basis. In this role, you will be responsible for accurately and safely processing prescriptions as authorised by GPs and prescribing nurses, ensuring patients have continuous access to their medications. Your duties will include managing stock levels, adhering to regulatory and safety standards, and delivering an efficient, high-quality dispensing service. Maintaining cleanliness, safety, and accurate records within the dispensary is also a key part of the role.
This is a
permanent position
for
20-25 hours per week, Monday to Friday
, with specific working days and hours to be discussed.
A
Support Staff Course for Dispensing Assistants from Buttercups or an equivalent qualification
is required, or you must be willing to complete this qualification while working in the practice within the first 18 months of employment.
Main duties
The
Dispensing Assistant
plays a crucial role in ensuring the safe and efficient dispensing of medications to patients. The core responsibilities of this role include:
Prescription Processing
- Accurately process prescriptions, ensuring compliance with good practice guidelines. Check all dispensed medicines and address any discrepancies.
Handling Prescription Charges & Documentation
- Collect prescription charges and manage monies securely. Prepare and submit necessary paperwork to NHS Prescription Services.
Stock & Inventory Management
- Maintain stock levels, minimise waste, and ensure correct storage of medications, including cold chain items.
Controlled Drugs & Dispensing Safety
- Dispense controlled drugs in compliance with legal and practice policies.
Patient Interaction & Communication
- Provide excellent customer service, ensuring patients receive their medications accurately and on time. Process prescription requests via multiple channels.
Administrative Support
- Assist with monthly returns, record-keeping, and invoice management. Maintain accurate records of all transactions.
Compliance & Confidentiality
- Adhere to GDPR and practice policies, ensuring patient information remains confidential and secure.
Health & Safety
- Ensure a safe working environment by adhering to infection control procedures and reporting potential hazards.
Personal and Career development
- Participate in any training provided by the practice and take responsibility for maintaining your own professional development.
Time Management and Workload Efficiency
- Manage time, workload, and resources effectively to ensure efficient service delivery.
About us
We are a well-established and friendly practice serving the local community, located in a bright and modern building in Shap, a charming village south of Penrith.
Person Specification
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Qualifications
Support Staff Course for Dispensing Assistants
from Buttercups or equivalent qualification (or commitment to gaining this qualification while working in the practice within the first 18 months of employment)
GCSE (or equivalent) English and Maths at Grade C (4) or above
Experience
Experience working with the general public/patients
Excellent communication skills (written and oral)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Capable of managing payments (invoices, cash, etc.)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
Ability to effectively manage stock including ordering, rotation, disposal, etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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📌 Dispensing Assistant
🏢 Shap Medical Practice
📍 Sydney