Overview
Five Sigma is reinventing how insurance claims are managed. As insurance and tech veterans, we build the most advanced AI-based claims platform, enabling insurance companies to provide their customers with the trust and experience they deserve.
We are looking for a Senior Delivery Manager to join our growing team - THIS IS A REMOTE WORK (AUS).
Responsibilities
- Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live, ensuring they meet scope, time, and budget.
- Evaluate complex situations accurately and identify viable solutions for successful customer outcomes.
- Manage relationships with internal and external stakeholders, keeping them informed to manage expectations on all project requirements and deliverables.
- Ensure proper use of methodologies, tools, and procedures.
- Analyze risks, establish contingency plans, and identify trigger events for initiating mitigating actions.
- Collaborate with the Professional Services (PS) team to ensure successful customization and integration of our platform according to client requirements.
- Build trust with clients by understanding their organization, processes, team members, and desired outcomes.
- Collaborate with clients\' internal and external teams to understand operational and technical project requirements.
- Ensure timely and successful project completion and transition to the customer support and BAU phase.
- Work with customers to create end-user training and establish support channels for go-live and post-production support.
- Plan and manage project resource allocation with relevant internal departments.
- Provide technical, business consulting, and product expertise to enable comprehensive implementations and solutions.
- Configure product features to meet customer needs within contractual constraints or identify change requests when necessary.
- Identify use cases, roles, and other business requirements for each implementation.
Qualifications
- Possesses deep subject matter expertise in Property & Casualty insurance within Australia, with experience in claims a significant benefit - A MUST
- Minimum 4 years of project management experience in Tech SaaS companies. Insurtech companies- A MUST
- Proficiency in project management processes including task planning, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documentation, and record keeping.
- Strong leadership, organizational, and interpersonal skills; ability to work effectively with diverse teams and communicate clearly with senior management, clients, peers, and team members.
- Strong technical background and understanding.
- Proven ability to manage multiple projects simultaneously with multiple stakeholders.
- Excellent client-facing and internal communication skills, both written and verbal.
- Solid organizational skills with attention to detail and ability to multitask.
- Experience writing functional (business and technical) requirements.
- Experience delivering client-focused solutions based on customer needs within the scope of the project and statement of work.
- Demonstrated experience leading cross-functional teams within a formalized methodology.
- PMP certification and/or other industry and project management certifications are an added benefit.
Job details
- Employment type: Full-time
- Job function: Project Management and Information Technology
- Industries: Software Development
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Sydney, New South Wales, Australia
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