Job Description As an Orthodontic Treatment Coordinator, you'll be the first point of contact for patients beginning their orthodontic journey.
You'll guide patients through consultations, present treatment plans, explain financial options, and ensure they feel informed, supported, and confident throughout their care.
You'll also collaborate closely with orthodontists, the clinical team, and the Practice Manager to maintain efficient clinic operations and deliver an outstanding patient experience.
Key Responsibilities: Welcome and support new patients through initial orthodontic consultations Present treatment plans, payment options, and answer patient questions clearly and empathetically Coordinate appointments, follow-ups, and ongoing patient communications Act as a liaison between patients, orthodontists, and clinic staff Maintain accurate patient records, treatment progress, and reporting Deliver exceptional patient service with professionalism and care Assist the Practice Manager with clinical efficiencies and staff development Support the clinical team to ensure smooth, high-quality patient care Qualifications Previous experience as a Treatment Coordinator within a Dental/Orthodontic practice is highly desirable, with a comprehensive understanding of dental terminology Certificate III in Dental Assisting or Certificate IV in Dental Assisting (highly desirable) Experience with dental software is a must Strong organisational and communication skills with a patient-first approach Additional Information What sets us apart?
Work-life balance – Enjoy casual hours that fit around your lifestyle while gaining experience in a specialist dental practice.
Supportive and welcoming team – Work alongside a collaborative team that values your contributions.
Opportunities to learn and grow – Access training, mentoring, and development through our wider dental network.
Specialist environment – Be part of an orthodontic practice that transforms smiles and makes a real difference for patients.
Fantastic location – Work in the heart of Tweed Heads, with the best of coastal living right on your doorstep.
Ready to work in a practice where people remember your name and your employer invests in your future?
Join the team at Coastal Orthodontics and enjoy a career that's both meaningful and rewarding.
Let's care for our community, together.
Apply today
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