Bring your exceptional communication, organisational, and administrative skills to our fast-paced Emergency Department, where your contribution truly makes a difference. In this role, you will be a key point of contact for patients, the public, and emergency personnel, ensuring every interaction is handled with professionalism, empathy, and discretion.
You are someone who thrives in dynamic environments and takes pride in supporting both patients and clinical teams. With outstanding interpersonal skills, you are able to communicate confidently and sensitively with people from all backgrounds, demonstrating tact, diplomacy, and a calm, professional approach even in high-pressure situations.
This is an opportunity for someone who enjoys working independently and values teamwork.
About us:
Gladstone Hospital provides a range of services to Gladstone and the Banana region. A new Emergency Department was recently opened which doubled the Department's current capacity. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities.
About the role:
* Attend to presenting patients, family members, general public, Police and Ambulance by directing to appropriate treatment or assistance.
* Triage - respond to general reception enquiries for the Department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
* Acute – support the administrative duties for admission of patients transport with Queensland Ambulance Services.
* Perform a support role to Medical and Nursing staff within the Department by assisting with the preparation and completion of a range of administrative duties.
* Assist with patient transfers and discharges through timely coordination of all required paperwork, transport and updating of hospital information systems.
About you:
* Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
* Competent in the use of contemporary word processing, spread sheets, database and other information systems, ensuring accuracy and attention to detail whilst meeting relevant standards.
* Well-developed communication skills to provide an administrative support function to a multidisciplinary team within a hospital environment.
* High level interpersonal skills and the ability to communicate and interact professionally and sensitively with all levels of staff, patients and the general public with tact, diplomacy and discretion.
* Ability to respond effectively and immediately in emergency situations by following internal procedures and protocols.
What we offer:
Total remuneration value of up to $74,115 p.a. is comprised of:
* An hourly rate between $39.98 - $44.46 p.h.
* 12.75% employer superannuation contribution
* 17.5% leave loading
Additional Benefits
* Ongoing Professional Development and Education Opportunities
* Flexible Work-Life Balance and Variety
* Generous Salary Sacrificing Options
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Discounted Private Health Insurance
* Fitness Passport
Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply:
To apply, please submit the following:
* Your current CV or resume, including referees.
* A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
* Any additional forms / evidence as attached or listed on the Role Description.
For assistance:
* Contact ***************@health.qld.gov.au
* Quote the Job Ad Reference (JAR) GL6C878152
Applications close: Thursday, 26 March 2026
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