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You may not have heard of Bapcor, but you will know our brands. We’re Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions and – through our businesses like Burson, Autobarn, Midas, Truckline and Baxters – are inside cars, on four-wheel drives and all over trucks.
We span the end-to-end aftermarket supply chain with nearly 1,000 stores across Australia, New Zealand and Asia. Our 5,500 team members are serious about safety, inclusion, diversity and building your specialist knowledge and capability to help us be there for what matter most for our teams and our customers.
About the Role
The Level Two Support Analyst is responsible for actioning escalated, more complex IT Support tickets, that Level One are unable to resolve.
Based at our Redbank distribution centre, you'll be the primary support for QLD, engaging with diverse stakeholders, customers, and end-users. Your self-motivation and adeptness at independent operation will shine in this dynamic role.
This is a fantastic opportunity to join a friendly, collaborative and growing national team and make your mark within a fast-growing ASX listed organisation.
Key responsibilities include:
* Be the first point of contact for users at the Distribution Centre QLD Office and Warehouse
* Taking calls within the Bapcor Service desk call queue providing second level troubleshooting of hardware and software issues to resolution
* Create and maintain Knowledge Base articles for team and help coach/upskill Level One team
* Participate in project work or project secondments.
* Provide in-depth support of Bapcor software systems (eg: Pronto/MoPro/Supply Chain Applications).
* Hardware support for desktops, laptops, Thin Client, POS, Smart Phones, Tablets, Scanners and Printers.
* Identify and escalate major incidents/system outages to Team Leader and/or incident Manager in a timely manner
Working hours 9am-5pm, Monday-Friday
About You
* Excellent interpersonal and communication skills
* 2-3 years’ experience working in a customer focused helpdesk or second level Windows environment tech support role
* Experienced assembling, diagnosing and fixing desktop PCs (including installation of OS and software) and POS hardware
* Experience with use of Remote Control/Access software (TeamViewer RDP etc)
* Understanding of networking (DN, DHCP, TCP/IP, networking equipment including configuration)
* Strong understanding of printers and peripheral devices
* Excellent knowledge of Active Directory and Exchange
* Sound knowledge of MS Office Suite – installation, configuration and support
* Understanding of ITIL methodologies an advantage
Bapcor embraces diversity, equity, and inclusion as integral components of our organisational culture. We recognise that diverse perspectives and experiences contribute to innovation and better decision-making, and we strive to provide a recruitment experience that’s fair, inclusive, and accessible. We encourage applications from people of all ages, cultures, abilities, backgrounds, sexual orientation and gender identities.
No Recruitment Agencies Please!
While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* Motor Vehicle Manufacturing
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