Job Title: Customer Experience Manager
About the Role
We are seeking an experienced professional to lead our team and inspire customers. As a key member of our management team, you will be responsible for driving sales growth, managing store operations, and developing a high-performing team.
* Lead by example, inspiring and delighting customers while supporting the team achieve their targets and KPIs.
* Contribute to workforce planning and rostering, analysing reports to identify opportunities that increase the customer experience.
Requirements
To succeed in this role, you will need:
* Wildly passionate about creating exceptional customer experiences.
* Leadership qualities and demonstrated success in achieving KPIs and targets.
* Ability to create and instill an engaged and motivated culture within your team.
* Strengths in nurturing, coaching, training, and developing a team.
* Awesome attitude, always part of the solution.
* Team player, believing we're better together.
Benefits
As our Assistant Store Manager, you'll enjoy a range of benefits, including:
* A chance to win an annual trip abroad.
* Team member discounts on full price styles and sale items, plus free shipping.
* Product goodies bag to help with product knowledge.
* Access to tailored learning and development programs through Adairs Academy.
* Achievable and lucrative incentive and bonus programs.
* Discounted health insurance and pet insurance through Medibank.
* Discounted superannuation membership fees through REST.
* Access to a wellness program with free events for work-life balance.
* Confidential and free access to the Employee Assistance Program.
* Recognition for individual and team performances at our annual awards night.