We're growing and looking for someone sharp from hospitality or customer operations who wants a daytime, relationship-led role with real autonomy.
If you've managed people, customers, or venues and are ready for something different, this could be a good fit.
Wholesale Account & Customer Experience Lead
Eumundi Meats | Sunshine Coast / Brisbane
We're looking for a high-calibre, relationship-driven operator to take ownership of our wholesale accounts and customer experience as our business continues to grow.
This role is ideal for an experienced hospitality or operations professional who wants to step out of nights and heavy weekend work, but still enjoy a hands-on, people-facing role with real autonomy.
What you'll do
Act as the primary relationship holder for our wholesale stockists
Manage just 2 deliveries per week and in-store presentation to Brisbane
Proactively maintain stock levels, fridge presentation, and merchandising standards
Handle wholesale queries, adjustments, and service issues end-to-end
Respond to customer enquiries across email, phone, and Shopify
Make practical, commercial decisions without constant escalation
Feed customer insights back into operations and process improvements
This is not a desk-only role. You'll be mobile, autonomous, and trusted to represent the brand.
About you
Strong background likely in hospitality, venue management, or customer-led operations
Confident communicator, written and verbal
Organised, proactive, and comfortable working independently
Commercially minded and solutions-focused
Manual driver's licence (company vehicle provided)
Comfortable with light lifting, cool rooms, and on-your-feet work
Hours & engagement
Approximately 38–45 hours per week
Casual engagement initially, with a clear pathway to permanent employment
Predominantly weekday work, with occasional weekend requirements
Pay: $35–40 per hour (casual), depending on experience, with a clear pathway to permanent employment after a successful trial period.
Generous staff discounts
Why this role exists
As Eumundi Meats scales, this role will evolve away from delivery execution and into higher-value wholesale and customer account management. We're looking for someone who wants to grow with the business and take genuine ownership.
Seniority level
Entry level
Employment type
Full-time
Industries
Food and Beverage Manufacturing