We are seeking a skilled and dedicated Front Desk Representative to join our team. In this role, you will play a pivotal part in delivering exceptional guest experiences and creating memorable moments for our valued visitors.
1. You will be the first point of contact for guests upon arrival, ensuring they receive a warm and welcoming reception that sets the tone for their entire stay.
2. Your primary responsibilities will include confidently communicating with guests and colleagues to ensure cohesive collaboration, addressing any challenges or concerns that may arise, and promoting hotel amenities and services by having a deep understanding of products and offerings.
Innovative approach to exceeding customer service expectations is essential for success in this role. Skilled at collaborating within teams and working independently, you will be able to multi-task and thrive under pressure, supported by strong organisational and time management skills.
We offer a dynamic and inclusive work environment where everyone has a story and we want to learn yours. We believe in helping you grow and learn, so that work brings purpose to your life. Join us as we strive to imagine tomorrow's hospitality together.