1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
This range is provided by CommScope. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$55,000.00/yr - $77,000.00/yr
Direct message the job poster from CommScope
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
How You'll Help Us Connect the World
* Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
* Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
* Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
* Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
* Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
* Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
* Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
* Process rebates claims and stock returns approved by Product Line Management
* Support quality and warranty process where required
* Participate actively in on-going product, process, systems and business skills training;
* Provide support and back-up assistance to peers
* Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
Required Qualifications and Experience for Consideration
* Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
* Knowledge or experience with SAP system preferred.
* Excellent communication skills and with good telephone etiquette.
* A pleasant personality with a passion for service excellence.
* A strong team player who can adapt to fast paced and dynamic environment.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Manufacturing, and Consulting
* Industries
Manufacturing
Referrals increase your chances of interviewing at CommScope by 2x
Sign in to set job alerts for "Customer Service Representative" roles.
North Sydney, New South Wales, Australia 3 months ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 14 hours ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 3 days ago
Sydney, New South Wales, Australia 20 hours ago
Sydney, New South Wales, Australia 1 month ago
Consumer Relations Coordinator - Part Time role
Chatswood, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Customer Service Executive - Entry Level
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Customer Service Team Member - Healthcare
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Double Bay, New South Wales, Australia 1 month ago
Customer Service Representative - Australia
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Customer Service Representative / Office Administrator (approx. 23 hours per week)
North Sydney, New South Wales, Australia 5 days ago
Parramatta, New South Wales, Australia A$35.00-A$42.00 4 weeks ago
Sydney, New South Wales, Australia A$120,000.00-A$135,000.00 4 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr