The Graduate Systems Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers. The Graduate Systems Administrator actively resolves problems and issues with computer and server systems to limit work disruptions within the company.Duties And ResponsibilitiesProvide end-user support to staff in person, via phone and email for technical support enquiriesSupport & maintain virtual EnvironmentProvide remote support and ability to remotely troubleshoot IT issuesAdminister the set-up of new employees, create and update access permissions and maintain user accounts across multiple systems.Managing the full range of technologies including, but not limited to: Windows, Domino, Office, Active Directory, Dynamics 365, SophosMaintain the Helpdesk ticketing systemPerforming core admin functions to maintain system integrityInstall, configure, test and maintain operating systems, networks, application software and system management toolsSecurity administration and patching of software and hardware.Firewall implementation and administration.WiFi administration and managementCore systems and network supportDesktop and workstation supportPhone setup, maintenance and supportAdhere to all Jord company policies and IMS requirementsSkills And ExperienceTertiary qualifications in Information Technology, Computer Engineering or similarDemonstrates high learning agility with the ability to quickly grasp new concepts, technologies, and processes in a dynamic environmentKnowledge of Microsoft, Active Directory, Office 365, Networking, Firewalls, VPNExcellent problem-solving skills, including ability to provide solutions to a wide range of difficult problemsExcellent written and verbal communication skills, strong customer focus and the ability to collaborate with othersExcellent documentation and report writing skillsDesirable Experience Or Knowledge OfPrevious Systems / Network / Infrastructure administration experienceWorking knowledge of virtualization, VMWare, or equivalentActive Directory and Group Policy managementNetwork Management experience (inc Sophos VPNs & Firewalls)Antivirus managementDeploying and maintaining applicationsNetwork technologies (switching, routing, VLAN, WLAN, WAN, VPN)
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