About the role
You will be working as part of our contact centre team.
You will be mostly handling calls, however this can progress to handling other contacts such as email, web form, SMS, webchat as well as working within CRM and ticketing systems.
Just like our clients, our team is diverse, so you will fit in perfectly! As a family-run business we offer a supportive environment.
Your work will be varied and you have the chance for career progression in our expanding team.
Being 24/7, we have the flexibility to help you balance your work and home priorities.
Duties & responsibilities
- Handle calls (and other contact media) efficiently and within allocated shift patterns
- Log details on every call, email or communication received to ensure accurate information is provided to our clients
- Ensure the customer experience meets our and our clients’ standards
- Follow instructions and communicate well with team members and management
- Assist in other areas of the business when required
Skills & experience
- Excellent communication skills (listening, verbal and written)
- Reliable, self motivated and a team player
- Highly organised and attentive to detail
- Proven ability to produce accurate written information
- Previous customer service experience in either an inbound/outbound role preferred but not essential
Application questions
- How many years' experience do you have as an Inbound Customer Service Representative?
- Which of the following statements best describes your right to work in Australia?
- Have you worked in a call centre before?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
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Required Skill Profession
Customer Service
📌 Inbound Customer Service Agent
🏢 The Message Centre
📍 Melbourne