Job Summary:
We are seeking an experienced IT Support Specialist to provide high-quality desktop support to customers. This role involves providing technical assistance, troubleshooting issues, and resolving customer complaints in a timely and professional manner.
Main Responsibilities:
* Provide expert desktop support to customers via phone, email, or in-person
* Troubleshoot complex technical issues with MS Windows 10 and MS Office 365
* Resolve customer complaints efficiently and professionally
Requirements:
* Strong foundation in customer service and technical skills
* Expertise in MS Windows 10 and MS Office 365
* Able to work collaboratively as part of a team
About the Role:
This is an excellent opportunity for an IT professional to join our organization and contribute to delivering exceptional customer experiences.