Full job description
About the Role
We are looking for an operational manager in short-term rental management to service high-quality Airbnb places. This role is ideal for someone who understands the standards, speed, and attention to detail required for guest-ready properties.
* EXCELLENCT CLEANING SKILLS IS ENSSENTIAL FOR THE ROLE
* Student who are available during daytime are welcome to apply too
Cleaner management
* First point of contact for cleaner inquiries. Resolve issues or problems occurred during cleaning work for all cleaners. Attend sites if necessary
* Attend sites as last resort when it is not resolvable online, including after-hours trips
* Cleaning shifts
* Train new and existing cleaners
Ø Listing maintenance
* Perform routine cleaning and maintenance inspections; carry out simple maintenance work at inspections. ALL listings MUST be maintained in good condition
* MUST escalate maintenance issues which you are unable to resolve. Book time with company owner for training
* Garden maintenance including lawns, weeds, cobwebs (weeds and cobwebs forms part of inspection duty)
Ø Stock management
* Consumable items refills and record keeping
* Linen management incl stock control in each place. Collect, deliver, replace stained linen (cleaner MUST try to remove stains first. If not removable, then manager will process)
* Remove tough stains on linens. MUST report if any disposal of linens
* Ensure amenities are sufficiently provided, such as cookware, cutleries, glasses, plates, essentials, etc, etc
Ø Shift management
* Assign shifts each week and keeps updating while new reservations come
* Match Camelo and Airbnb calendars to ensure reservation details, guests special requests match the contents in the Camelo app. Adjust if necessary
* Review photos after each cleaner's shift to match setup requirements and quality. Photo areas as per "PHOTO CHECKLIST"
Ø Make suggestions for operation improvements/procedures and help with its implementations
Ø Escalate and refer complicated issues to upper levels if needed
Ø Request help from company owner for assistances if emergency or time restrains
Job Types: Part-time, Permanent, Subcontract
Pay: $40,000.00 – $60,000.00 per year
Expected hours: 20 – 40 per week
Work Location: In person