APS 4 - Senior Administration Officer, Digitisation on Demand
We're looking for a customer service super star who's ready to expand into digital. Work directly with weird and wonderful collection items from the National Library of Australia and connect with teams across all areas of the Library to learn the in's and out of how a major Collecting Institution operates.
As a world leading library, the National Library of Australia offers a creative and cooperative workplace where exceptional team players and technical specialists can flourish. As part of the Library's team, you will help support organisational reform, working collaboratively with your team to shape the Library's future.
The Library is seeking to fill an ongoing Senior Administrator, Digitisation on Demand APS 4 role in the Trove Community Services Section of the Collaboration Branch. Working closely with the Library Imaging Team, the Senior Administrator oversees online customer requests for digitisation from the Copies Direct service and processes interlibrary loan requests for Trove Partner institutions.
Responsibilities
* Triaging high volumes of work, determining what is and is not urgent and allocating to others as needed.
* Overseeing online customer requests for digitisation from the Copies Direct service.
* Processing interlibrary loan requests for Trove Partner institutions.
Qualifications
* Demonstrated excellent written communication.
* Solid customer service experience.
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