Administration Assistant Job Description
We are seeking an Administration Assistant to provide essential support across administration and finance functions, ensuring professional and efficient service to both internal and external stakeholders.
This role involves being the first point of contact for customers, clients, and visitors, delivering high-quality customer service. You will respond to enquiries via phone, in person, and digital platforms, ensuring timely and professional assistance.
You will process applications, payments, and reconciliations in line with established procedures. Your responsibilities will also include supporting administrative tasks across finance, records management, and Council programs.
Maintenance of customer information resources and ensuring reception and public areas are well-organized are also part of this role. Facility key distribution and security handling are other important tasks you will perform.
You will be responsible for processing dog registrations, waste management requests, cemetery applications, and other Council services. Additionally, you will assist with Council website updates and digital content to ensure accuracy of information.
Data entry, typing, and general office tasks are required as needed. The ideal candidate will have previous experience in administration and customer service, with strong communication and interpersonal skills.
A high level of organisation, problem-solving, and multitasking abilities is necessary for this role. Proficiency in Microsoft Office (Word, Excel, Outlook) is a must. Cash handling and reconciliation experience is also highly valued.
The ability to work independently and as part of a team is essential. Commitment to maintaining confidentiality and professionalism is also required.
Key Responsibilities:
* Provide exceptional customer service
* Respond to enquiries and process applications
* Support administrative tasks and maintain customer information resources
* Handle facility key distribution and security
* Process Council services and data entry tasks
Requirements:
* Previous experience in administration and customer service
* Strong communication and interpersonal skills
* High-level organisation, problem-solving, and multitasking abilities
* Proficiency in Microsoft Office
* Cash handling and reconciliation experience
* Ability to work independently and as part of a team
* Commitment to maintaining confidentiality and professionalism
Qualifications & Licences:
* Completion of Year 10
* Police Clearance
* High-level verbal and written communication skills
* Strong understanding of Workplace Health & Safety practices
Benefits:
* Competitive salary
* Flexible work options
* A welcoming and supportive team environment
* Professional development and career growth opportunities