We are seeking an accomplished professional to assume responsibility for a portfolio of complex Workers Compensation claims.
In this role, you will play a pivotal part in supporting injured workers throughout their recovery and safe return to work. You will collaborate closely with various stakeholders, including employers, brokers, medical professionals, legal providers, and the injured workers themselves.
* A strong background in customer service is essential, as is a genuine passion for helping people and delivering exceptional customer service.
* Resilience, empathy, and the ability to support injured workers through their recovery and return to work process are also vital skills.
This is an excellent opportunity to join a dynamic organisation that values people and offers a flexible hybrid work setup. You will enjoy making a meaningful impact by helping people regain their footing and working in a close-knit, supportive team.
Key Responsibilities:
* Manage a portfolio of complex Workers Compensation claims
* Support injured workers throughout their recovery and safe return to work
* Work closely with a variety of stakeholders, including employers, brokers, medical professionals, legal providers, and the injured workers themselves
Requirements:
* A professional approach and exceptional customer service
* The ability to build and maintain trusted and strong working relationships with peers, customers, and business partners
* Excellent organisational and communication skills (both verbal and written)