* Be part of a growing, innovative business that is leading the industry forward
* Contribute to an iconic brand with over 200 branches in AUS & NZ
* Great salary package including car, fuel card and phone
As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers' jobs easy.
About the role
As the BRANCH MANAGER, you will manage an engaged team of branch staff to achieve a culture of safety and customer service, whilst delivering financial and quality outcomes.
* Lead the branch team and engage team in Reaching Best conversations to drive and maximise branch revenue and achieve budget
* Manage the branch P&L
* Plan branch staffing in collaboration with the Area manager to meet profitability targets
* Ensure all rostering and time worked information is correct and completed for payroll process within the required timelines
* Prepare end of month reports and action business lost
* Ensure equipment maintenance, servicing and workshop meets QOM standards
* Develop customer relationships and network to identify business development opportunities
* Role model and coach safe behaviour in accordance with Kennard's Safe Work policies and procedures, including PPE, manual handling techniques, lifting limits, and safe driving
* Provide regular feedback and development to branch staff, as well as conduct performance appraisals to drive performance and capability
About you
* Demonstrated previous experience leading a team in a management/supervisory role, with the ability to effectively delegate, coach and develop others
* Strong financial acumen and experience managing P&L's
* Outstanding customer service leadership including demonstrated ability to role model customer service standards and positively manage customer complaints
* Experience in working within a network operation where collaboration with others has been an important part of success
As part of the recruitment process, you may be required to undergo background screening, which could include police and medical checks.
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