Pearson VUE ( www.pearsonvue.com ) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team at 1 William Street, Perth. Our ideal candidate demonstrates teamwork, with availability to work a variety of shifts across Weekday (Monday to Friday) and Weekend (Saturday and Sunday). Our operating hours are between 7am and 11pm. We offer an attractive pay rate of $37.13 per hour. Candidate must be open to flexible shift ranges in the morning and evening. This is strictly a Casual position and will remain as such.
* Provide an exceptional customer service and a secure exam delivery environment.
* Comply with all testing procedures and strictly adhere to company policies.
* Check and verify candidate's identification against test registration, and help them to set up for the test.
* Explain the exam procedures and proctor/invigilate candidates while testing.
* Troubleshoot with internal departments to fix any technical issues.
* Escalate any policy breaches immediately to relevant business personnel.
* Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination schedule.
* Other ad hoc duties as directed.
* A high school diploma or equivalent is required.
* Minimum of 1 year customer service experience is preferred.
* Experience proctoring or invigilating exams is highly desirable.
* Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
* Must be able to sit for long periods of time and be able to bend and lift to 20 lbs independently.
* Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
* Detail Oriented
* Communication Skills
* Problem Solving
* Customer Focus
* Ethics and Value
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