Overview
Maintenance Support Officer - Call Centre, Queensland State Government, Townsville.
Initial 3-month contract with likely extension.
50.37 PH + super.
Role
Fantastic opportunity to join this great team environment in a call centre environment, as a Maintenance Support Officer.
You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.
Responsibilities
Arranging responsive maintenance for Government Housing Properties
Answering or making customer calls to address their maintenance needs
Engaging with callers to confirm or clarify information and calming angry customers, as needed
Adequately using software, databases, scripts, and tools
Understanding and striving to meet or exceed call centre metrics
Providing consistent customer service
Qualifications and experience
Minimum of 6 months call centre experience
Proven experience in a call centre environment
Insurance repairs or property maintenance experience is highly regarded
Problem-solving and de-escalation skills
Exceptional customer service, active listening and verbal and written communication skills
Strong time management and decision-making ability
Microsoft Office Skills in Excel, Word and Teams
As part of our contractor community, you\'ll have access to
Shopping, lifestyle & entertainment discounts
A dedicated recruitment partner
An Employee Assistance Program (EAP)
Ongoing support and career guidance
Apply
If you\'re ready to take the next step in your career, or you\'re looking to get your foot in the door with government, apply now
Please apply directly via SEEK with your CV and cover letter in Microsoft Word format.
Alternatively, email Louise Clark directly - or call me on
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number : BBBH28805
Profession : Government
Company : Empire Group
Date posted : 22nd Aug, 2025
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