Full-time Retail Manager position available with competitive salary. Work in a dynamic team in Orange, NSW. Apply today through 11 Recruitment! Oporto's Orange - Join our dynamic team at Oporto's Orange, where we pride ourselves on delivering exceptional customer experiences and high-quality products. We are seeking a passionate and experienced Retail Manager to lead our store and drive our commitment to excellence. As a Retail Manager at Oporto's Orange, you will be responsible for overseeing store operations, leading a high-performing team, and ensuring exceptional customer service standards are maintained. This position requires strong leadership skills and a commitment to operational excellence. Responsibilities and Tasks: Customer Service Excellence: Lead by example in providing outstanding customer service. Address and resolve customer concerns with professionalism and care. Product Quality & Compliance: Oversee product preparation and ensure compliance with food safety standards. Manage inventory effectively to maximize sales and profitability. Team Leadership: Recruit, train, and develop a motivated team. Foster a positive, inclusive work environment where everyone feels valued and empowered. Operational Management: Handle budgeting and stock management. Ensure adherence to health, safety, and compliance regulations. Responsible for administrative tasks including opening/closing procedures, cash handling, and reporting. Monitor and evaluate customer service levels to ensure high standards are maintained. Implement training programs for staff to improve service quality and operational efficiency. Conduct regular inventory assessments and adjust purchasing strategies accordingly. Prepare and manage financial reports, budgets, and forecasts. Ensure all operational procedures are followed, including cash handling and security measures. Develop promotional strategies to enhance customer engagement and sales. Qualifications and Skills: Minimum one year of experience as a Retail Manager. Excellent communication skills to interact clearly and empathetically with clients, families, and other professionals. Strong relationship-building abilities to establish rapport and trust with customers. Competence in training, rostering, and hiring staff effectively. Proven problem-solving skills to identify issues and develop solutions. Minimum two years of experience in a retail management position. Ability to maintain documentation and contribute to marketing efforts. Understanding and respect for diverse cultural backgrounds. Flexibility to adapt to changing circumstances and customer needs. Strong team player with a collaborative mindset. Salary: The role offers a remuneration package of $79,000-$80,000 p.a. plus superannuation for a 38-hour work week. How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career. MI00001