We are seeking a dynamic and motivated Aftermarket Sales Representative (ASR) to join our team. The ASR will be responsible for generating service and parts business by building relationships with new customers in an assigned territory. This role involves supporting existing accounts to enhance service levels and customer satisfaction. The ASR will collaborate with company personnel to develop and maintain customer relationships. This position reports to the Service Manager or Branch Manager, depending on the branch's size or scale.
Key Responsibilities
* Manage customer accounts and their requirements effectively.
* Develop new service and parts business within the assigned territory through cold calls, service presentations, and follow-ups on leads.
* Generate new service business for the branch by securing orders for truck repairs on core and non-core products.
* Identify and sell PMP agreements to new customers.
* Negotiate tailored service and training agreements with existing and new customers.
* Identify additional opportunities to sell support products, truck repairs, battery sales, rental leads, and training opportunities.
* Process customer orders courteously, efficiently, and timely.
* Respond to sales leads within the agreed KPI timeframe.
* Build sustainable relationships of trust through open and interactive communication.
* Utilize the Customer Relationship Management (CRM) system to log all customer interactions.
Qualifications
* Proven experience in sales, preferably in the automotive or aftermarket industry.
* Strong communication and negotiation skills.
* Ability to build and maintain relationships with customers.
* Proficiency in using CRM systems.
* Self‐motivated with a results‐driven approach.
Benefits
* A benefits program which gives access to discounts and cashback from over 400 retailers nationwide.
* Access to a health and wellbeing platform that supports your mental, physical and financial goals.
* Corporate rates for private health insurance.
* An inclusive working environment.
* An employee assistance program for confidential counselling with chat, phone and face‐to‐face counselling options.
The Company
Crown Equipment is a well‐respected global Materials Handling Equipment company enjoying 50 years of success in the Australian market. The company has operations in all Australian states and territories and many regional locations. It is a family‐owned and run business founded in New Bremen, Ohio, in 1945 and now led by the fourth generation of the founding family. Over 2,000 employees worldwide have reached 25‐year service milestones.
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