Hotel Brand:
Crowne Plaza Hotels & Resorts
Location:
Australia, South Australia, Adelaide
Responsibilities
Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
Meet targets for converting sales
Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
Make their stay memorable
What we need from you
Minimum 6-12 months Front Office/Reservations/Customer Service experience
Qualifications in Hotel Management and/or Hospitality related field preferred
Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
Excellent attention to detail
Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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