The Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than...
As a member of the IT Client Services section, the IT Officer (Service Centre):
Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
* PC Hardware and software installation
* Call logging
* Incident resolution
* Follow-up to completion
The Role:
In line with established policy and procedures, provide technical support to meet customer requirements and improve the customer experience with respect to systems. Activities may encompass IT support through the Health ICT phone queue/email, installations, testing, deploying software/hardware, system administration and business as usual (BAU) support including end device lifecycle management and Video Conferencing.
Identify, develop and implement creative technical solutions by undertaking research, analysis and testing. Interpret guidelines, systems and processes to find alternative approaches to resolve operational problems and share ideas, techniques and proposals with the team.
Deliver services and support in accordance with service level agreements, standards or project requirements and contribute to the maintenance of supporting documentation. Liaise with vendors and service providers as directed and ensure customers understand how to effectively utilise infrastructure, systems, tools and processes.
Source, verify and provide clear technical advice to management, customers and stakeholders on routine operational matters. Work with one or more teams to support projects, BAU and change initiatives and ensure agreed targets, milestones, outcomes and standards are met when delivering technical tasks or projects.
Note: – Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Position Features:
Some regular out of hours work or on-call may be required to meet specific needs or deadlines
Some working from home will be available.
Details of Appointment:
Permanent, full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Location:
North
$66,049 to $94,263 per annum + our Employer 11.5% superannuation contribution is on top of this amount.
* Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Benefits available to eligible candidates:
* Professional development and accelerated pathways.
* A range of leave entitlements, including study leave and Professional Development Support.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Applicants should note the following criteria are desirable:
* Appropriate qualifications in ICT or related discipline
* Industry recognised certifications
* Current Driver’s Licence
Applicants should note, the position features:
* Appointment to this role may require the occupant to rotate across various Health ICT units
* From time to time, the role may require:
* Some duties to be undertaken outside of normal working hours
* Travel between sites to be undertaken
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete an application form detailing your experience, skills and knowledge through the addressing of the selection criteria from the Statement of Duties attached above.
*applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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