Join a Reputable, Growing Team on the Gold Coast!
We now have an exciting opportunity for a full-time Office Administration & Stone Care Sales Specialist role here at The Marble Man! This role is fundamental to the business by servicing customers to a high standard, it requires someone who takes pride in their ability to talk to customers with a high level of accuracy, whilst also being able to enter their info into our CRM & adhering to tight deadlines with follow up contacts.
This is a telephone-based role & would suit someone from the hospitality industry, due to customer focused role, or having a previous similar role.
There is room for growth if competent for the right candidate to progress into another role in the company, with regards to assist in scheduling of our specialised technicians for their daily jobs or even our social media and website management.
The Marble Man provides a 5-star service to deliver effective stone care and restoration solutions specialising in Polishing, Cleaning, Repairs and Sealing marble and other stone surfaces. Our successful and reputable business, based on the Gold Coast has been servicing NSW to the Sunshine Coast for over 30 years. Most of our team members have been with the company for 5+ years and some nearly 20! This shows something about the company culture, right?
Position
You will be responsible for dealing with incoming customer enquires over the phone & email duties involving answering customer enquiries, booking inspections, preparing proposals for clients and completing follow up calls. Managing your enquiries from start to finish. There are also general office duties such as arranging interstate travel bookings as required & managing vehicle maintenance bookings. While always providing a high level of customer service.
Hours
Full time role 5 days per week 8:30am - 5:00pm Monday to Thursday & 7:30am - 4pm Friday
Experience
* Experience with high volume telephone calls and a well-developed and confident sales telephone manner.
* Effective communication (verbal and written) with the ability to interact confidentially and professionally with customers on the phone and fellow colleagues.
* Minimum proven experience within a customer-focused role.
* Excellent time management skills with the ability to multi-task and prioritise work and work against tight deadlines.
* IT proficiency in MS Office including Word, Excel and proven experience in accurate Data Entry.
* Good to excellent typing skills required.
* All other training is provided!
Do you have what it takes?
As a person we are looking for someone who is self-motivated and proactive with a willingness to learn. High attention to detail is essential with the ability to follow checklists and systems. You thrive in a small team environment and take pride in always assisting your colleagues. We are looking for a team player, who is punctual and reliable, also with the ability to work confidently and independently in tasks.
Previous experience or knowledge of stone or building industry would be an advantage although not essential as we provide all training required.
Interested?
Think you're the perfect fit for the team? We'd love to hear from you – please submit a cover letter sharing why you're the right choice, along with a resume highlighting your skills and experience.