Job Description
The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With a workforce of over 4,000 employees from diverse backgrounds across Australia and overseas, we create, curate, and deliver high-quality content that informs, educates, and entertains communities.
This leadership role offers a fantastic opportunity for a passionate and experienced Technology Services Manager to lead our South Australian Technology Services team. You'll ensure the content creators, technical teams, and support staff have the tools and responsive support they need to excel in their roles.
About the Role
In this position, you will:
* Lead and inspire the South Australian Technology Services team to deliver high-quality technology support services.
* Foster a collaborative team culture grounded in trust, clarity, and shared goals.
* Oversee service delivery and improve performance, capability, and resource efficiency.
* Collaborate with stakeholders to deliver support for broadcast and digital systems.
* Drive change management and communicate effectively across projects and teams.
* Plan and manage state staffing, facilities, and resources to support day-to-day operations and project activities.
You are the voice of SA Technology Services at a national level, influencing direction, championing excellence, and steering future-facing solutions.
Requirements and Qualifications
Key skills and qualifications include:
* Impeccable leadership and communication skills with extensive experience managing operations or technology teams.
* High-level customer service and interpersonal skills with ability to develop strategic relationships with key stakeholders and service providers.
* Strong experience with IT service frameworks, operations, resource planning, and team development.
* A passion for inclusive, customer-focused service in complex environments.
* Excellent communication skills, especially when translating complex tech into clear ideas for a broad audience.
* Strategic thinking, problem-solving skills, and confidence managing multiple priorities.
* Relevant qualifications and a future-focused mindset.
Benefits and Opportunities
We strive for diversity and inclusion in the workplace and aim to represent, connect, and engage with all Australian communities. Applications are encouraged from Indigenous Australians, people from diverse cultural and linguistic backgrounds, people with disability, and LGBTIQA+ individuals. We also aim to achieve a gender-balanced workforce.
Join us in creating a culture of opportunity and promoting a workforce that reflects the diversity of Australia. Apply now to take on this exciting leadership opportunity and contribute to the future of broadcast technology.