About the Company Our client is a NFP Residential home based within Melbourne inner city suburbs. About the Role You will be responsible for managing the admissions process for prospective residents, ensuring a smooth transition by handling enquiries, tours, paperwork, and family coordination while maintaining strong communication with clinical teams and addressing non-clinical concerns. Duties Your responsibilities will include: Manage enquiries from prospective residents and families, providing accurate information. Schedule and conduct home tours, explaining services, facilities, and amenities. Collect, verify, and process necessary paperwork for admissions. Initiate finance and contract procedures, ensuring all required data is gathered. Coordinate and facilitate meetings between residents, families, and the business. Track and monitor admissions progress, ensuring all steps are completed. Assess family criteria to ensure the home can accommodate their needs. Liaise with clinical teams and other relevant stakeholders. Address and resolve complaints when required. Skills & Experience Strong attention to detail Excellent listening and communication skills Tech-savvy, with proficiency in Word and Excel Strong administrative and organisational abilities Confident and professional approach Affable and approachable, with strong interpersonal skills Proactive and able to take initiative Ability to manage enquiries and provide accurate information Skilled in coordinating meetings and handling paperwork efficiently Capable of resolving concerns with diplomacy Experience from within aged care or hospital setting would be ideal Requires a Police Check and NDIS check Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013170016BS By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.