The position of Emergency Administration Officer will provide administrative support within QCH Emergency and the Emergency Short Term Treatment Area to ensure high levels of, and a focus on, family centred care. Ensure consistent and accurate patient data capture in support of the clinical deliverables for the service. Deliver support to the patients and families in the Emergency environment through professional service and advice within the administrative scope.
About The Team
Our Emergency Department is open 24 hours a day, 7 days a week. We care for approximately 70,000 children and young people every year, treating a range of conditions, from acute injuries and illnesses to life-threatening conditions.
About The Role
In this role you will utilise CHQ's resources to maximise the positive impact we have for children, young people and families (Leader of Function) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:
* Provide superior customer service to presenting patients, family members, members of the public, police and ambulance by responding to general enquiries promptly and courteously; answering incoming telephone calls; and ensuring accurate transfer of messages and information occurs to support patients and staff.
* Consult with patients to obtain correct details for completion of patient registrations and admissions; and record information accurately into the hospital information systems.
* Assist with patient transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.
* Conduct patient interview to verify information and private health insurance details to complete the Patient Election Form (PEF).
* Make enquiries regarding eligibility status and document the necessary information to enable accounts to be raised for patients with private hospital insurance and ineligible patients.
* Obtain and receipt electronic payments as per department protocol from Medicare ineligible patients.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Benefits
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
* Opportunities for professional growth and development
* Competitive remuneration
* Annual pay increases
* 12.75% employer superannuation contribution
* 17.5% annual leave loading
* Salary packaging
* Employee wellness and assistance program
* Work/life balance, variety, and flexibility
Occupational group: Health - Health Service Support
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