Company Description
"Hospitality is a work of Heart" at Novotel Devonport.
Everything we do, we do to help our guests and our people feel welcome and valued, to give them the best experience possible.
We believe true hospitality is about turning small gestures into heart-warming moments, and are looking for a full-time Night Auditor who wants more than just a job and is willing to step up to Assistant Night Manager when required.
Come, share your passion and start your journey with us
As a Night Auditor, you will be a critical part of the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight.
In the absence of management, you will ensure that the general safety and security of guests, staff, and the property is maintained at all times.
Job Description
What you'll be doing:
Welcoming our late arrival guests and farewell to our early departures.
Ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property.
Taking initiative to ensure positive and productive interactions with our customers.
Actively resolving complaints and challenges presented by customers.
Undertake the daily reconciliation of the Hotel's trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
Prepare and distribute relevant reports to relevant departments.
Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
Providing efficient service for guest registration and departure by checking in and out guests as required.
Maximising guest satisfaction as well as the safety and security of the property.
Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
Qualifications
The must-haves:
Be a night owl who enjoys working with a team
Ability to lead and step into the Assistant Night Manager role as required
Exceptional customer service & communication skills
Excellent time management skills and the ability to work autonomously
A hands-on team player with a can-do attitude
Initiates contact and establishes rapport easily
Willingness to take ownership and have the initiative to carry out different tasks as required
A good understanding of finance and accounting practices
The ability to coordinate multiple tasks whilst maintaining attention to detail
Your Responsible Service of Alcohol (RSA) Certificate
A current full manual drivers licence is essential
Knowledge of Opera Cloud is a bonus
An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
Additional Information
In return we will offer you...
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do
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