Position PurposeTo provide high-quality payroll processing and support to internal and external clients of ADP, with active participation in the Payforce team and related operational activities.Key ResponsibilitiesManage payrolls for a portfolio of clients, including weekly, fortnightly, and monthly pay runs.Ensure successful payroll processing according to client agreements and ADP standards.Produce accurate and timely payrolls and EFTs from approved documentation.Maintain up-to-date employee pay details, making only approved changes.Prepare long service leave, termination, and other payroll-related payments and reports.Process and pay payroll corrections promptly.Update pay records accurately, including corrections.Comply with statutory requirements.Ensure quality control of data entry for own and other client bases.Process retrospective payments and leave payments.Amend master-file data and create new employee details.Complete month-end and year-end processing.Manage and respond to pay-related queries efficiently.Assist in data collation for service reports and error analysis.Resolve technical issues promptly.Escalate client issues as needed.Achieve individual KPIs in line with department goals.Work flexible hours when required.ADP Leadership ExpectationsBusiness LeadershipStrategy and Planning: Define our direction.Results Accountability: Ensure objectives are met.Financial Management: Use financial insights to drive results.People LeadershipImpactful Communication: Engage effectively with others.Building Talent: Develop capability for the future.Relationship Building: Cultivate internal and external relationships.Market LeadershipClient Focus: Incorporate client perspectives in decisions.External Trends: Understand and act on market trends.Growth Bias: Take bold actions to enhance results.Experience1-5 years in customer service in large team environments.2-5 years payroll processing experience managing over 200 staff and multiple pay runs.Strong analytical and problem-solving skills.Commitment to world-class service delivery.Effective communication skills.Knowledge of Australian payroll legislation.Experience with Payforce system and MS Office.Ability to work under time pressure and prioritize issues.A little about ADPWe are a global provider of cloud-based human capital management solutions, leading in HR, payroll, talent, and benefits administration, and recognized for our services and culture.Diversity, Equity, Inclusion & Equal Employment OpportunityADP promotes an inclusive workplace and provides equal employment opportunities regardless of protected characteristics.Ethics at ADPWe uphold high ethical standards and compliance. Learn more about our culture and values at ADP Careers.Seniority levelNot ApplicableEmployment typeFull-timeJob functionHuman ResourcesIndustriesSoftware DevelopmentFinancial ServicesHuman Resources Services
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