Spicers Guesthouse have an exciting new opportunity for a full-time Food & Beverage Supervisor to join our passionate team at eRemo Restaurant in the heart of Pokolbin, Hunter Valley. As a member of our wider Salter Brothers Hospitality team, you'll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.
About Éremo Restaurant
Spicers Guesthouse has a rich history in the heart of Australia's oldest wine region, the Hunter Valley. This reborn Hunter Valley institution embraces a classic yet contemporary design, drawing inspiration from the natural colour palette of the surrounding landscape.
Set within the property is eRemo restaurant, offering a thoughtfully created modern Italian menu. It wouldn't be the Hunter Valley without a comprehensive wine list, including some of the region's best vintages. Guests can dine in the restaurant, or on our alfresco terrace and take in the views over the surrounding areas.
The Role and Key Duties
* Curate an unforgettable and personalised service experience for our guests from start to finish;
* Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Spicers service and quality standards;
* Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Restaurant Manager;
* Forge relationships with guests and locals to promote clientele loyalty & retention;
* Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;
* Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;
* Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;
* Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.
Criteria required to be considered
* Prior experience in a la carte or high end restaurant environment;
* Prior supervisory experience leading a team to success;
* A genuine love for great food & wine (WSET 2/wine knowledgeadvantageous);
* A talent for customer service with a vibrant and outgoing nature;
* Ability and willingness to commence work on a rotating roster including weekends and public holidays;
* Reliable transport to get to and from the retreat;
* Be located close to our retreat or be willing to relocate.
Salter Brothers Hospitality Benefits
* Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
* Friends and family discounts;
* Access to Employee Assistance Program (EAP);
* Caring and progressive culture where all team members are celebrated & recognised regularly;
* Opportunities for career development and mobility across our 20+ Australian properties (and growing!).
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