As a Station Client Service Officer, you will be the first point of contact for the public when attending a police station.You will assist the Officer in Charge and first response officers in service delivery and administrative support within the station by competently carrying out a diverse range of functions aimed at providing a professional service.Your Key AccountabilitiesAct as the first point of contact to the public requiring assistance in police stations.Undertake duties with the minimum of supervision both during and out of normal business hours as required.Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.Assist members of the public and provide information relating to Queensland Police Service initiatives and services.Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.Use of police computer databases, communication and other equipment as required.Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.Role RequirementsThe successful applicant will be required to work Monday to Friday day shift only.Applications to remain current for 12 months.Occupational group: Administration
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