Partnership Manager Clerk Grade: 11/12 Annual Salary Range: $149,739 - $173,174 plus superannuation Employment Type: Ongoing, Full-time Location: Sydney Play an influential role in the delivery of high-profile projects Support a variety of outcomes across NSW Government Working with genuinely awesome, ambitious, and collaborative people. Make a difference to the people of NSW Great exposure to cutting edge technology Our Mission The NSW Data Analytics Centre’s (the DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW. In a world of increasing complexity and rapid change, data analytics has the potential to deliver innovation in service provisions and improve outcomes by generating new perspectives. The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions. The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State’s most difficult policy challenges. Using DAC’s Data Analytics Platform, the DAC works to connect data, people, and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW. We encourage you to visit website https://data.nsw.gov.au/nsw-data-analytics-centre to learn more about the DAC. About the Team The Data Services team within the NSW Data Analytics Centre (DAC) is a Whole‑of‑Government advanced data and analytics capability, responsible for developing and operating several PSG/CD&I‑owned crown jewels and State Digital Assets. As a network leader across the sector, the team is driving the next evolution of data management, sharing and analytics to accelerate the use of data for good. Our platforms enable secure access to world‑class data engineering, advanced analytics, AI and machine learning, supporting agencies to deliver integrated, high‑impact insights at scale. The Role An exciting opportunity for a Partnerships Manager to join the NSW Data Analytic Centre’s diverse and collaborative team, engaging with various partners both internally to the Department of Customer Service (DCS) and across the NSW government sector. As Partnerships Manager you will own and drive C-Suite level partnerships across the NSW Govt. sector. and coordinate the development and implementation of agency projects to support key government initiatives such as the Premier’s Priorities. The DAC as a provider of advanced data analytics and data services capability which aid in development of data driven decision making, evidence-based policy making and enhance service delivery. The role actively contributes to a high performing team environment, providing excellent customer service and enabling continual service improvement practices. Key responsibilities include: Support the DAC’s project portfolio and opportunity pipeline, ensuring effective prioritisation, governance, and delivery oversight Identify and grow partnership opportunities that enhance data access and analytics capability whilst driving adoption of DAC platforms and services Build and manage strategic partnerships across government, industry and academia Lead, develop, and support a diverse team of Partnership Specialists, fostering a high-performance culture and clear accountability. Build and sustain high‑performing, self‑organising team that supports leading Agile squads that use scrum and tools like Kanan to drive the delivery of outcomes. Lead and facilitate Agile ceremonies, while providing coaching and onboarding support for new team members. Proactively identify, manage, and escalate risks, issues, and dependencies to support successful outcomes. Build and maintain strong, trusted relationships with customers, delivery partners, and internal stakeholders. Oversee and create documentation, reporting, and performance metrics to ensure transparency and audit‑ready practices. Lead the effective use of data, research, analysis using Agile delivery methodologies to achieve DAC priorities. Drive the development of high‑quality data analysis, insights, and reporting to support decision‑making. Lead customer engagements to collaboratively plan projects, define outcomes, and support sound delivery and benefits realisation. Identify and capitalise on opportunities to establish and grow strategic partnerships across government, industry, and the community. Provide coaching and mentoring to team members to lift capability, performance, and continuous improvement. Contribute at a senior level to the strategic direction and management of the business unit, as directed by the Director, Data Services. Maintain baseline team measures and reporting metrics to support workforce planning, capacity management, and performance monitoring. Key Skills and Experience to be successful Relevant tertiary qualifications (technical or I.T. related) Leadership – Experience in managing a small team and leading others Demonstrated currency of knowledge in the areas of agile delivery and project management. Strong communication, presentation and collaboration skills – Experience in ensuring that key relationships, internally and externally, are managed effectively and alignment is achieved across all teams. Display the key behaviours of an agile mindset – Trust, Transparency and Collaboration Proven ability to lead & coach teams, foster a collaborative culture and drive continuous improvement of operating models and processes to deliver business outcomes and value Ability to dealing with a diverse range of complex matters and highly conceptual issues, in order to recommend practical solutions, often within limited timeframes. Translate technical and complex information into plain English in an environment of divergent stakeholder perspectives. A general understanding of data technologies, analytical methods and services Highly Desirable Recent experience in managing small to moderate sized technical team (i.e., a team of Project Officers, Delivery officers, Business Analysts or Project Managers). Expensive experience as Delivery Management, Technical Project Management or Technical Business Analysis and or strong background in the planning and delivery of technical solutions in the I.T. space C-Suite customer engagement and senior account management skills Strong experience in partnership or stakeholder management Expert in the Agile Methodology and extensive experience (and related tooling) in its practical application to support the delivery of large project portfolio Experience in relationship management with government agencies, private industry, peak industry advisory bodies, the public, committees and other groups. Who You Are: You have a passion for working with people and believe in the power of empowered Agile delivery teams You have a pragmatic approach to preaching agile methodologies You know how deliver technical projects work - and you love delivering outcomes for our customers You're someone who is highly organised and ready to go. All the time. You understand the challenges our customers go through to move from a project to an outcome-oriented mindset, and you’re willing to help them with it You're a natural at building trusting relationships in the team and with our customers. You thrive when collaborating with others to make things happen You have a good sense of direction and can inspire others You walk and talk the live values everyday: Integrity, Accountability and Trust Able to manage multiple concurrent work streams. Ability to declutter complex problems into manageable chunks Why the DAC and the Department of Customer Service The Department of Customer Service (DCS) is the newest agency in the NSW Government. We are a central agency of Government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. The DAC is committed to building a culture of highly engaged and talented people, all working together in a collaborative and high-performance culture which facilitates career mobility and diversity. Our culture is underpinned by the NSW Public Sector core values of Excellence in Service, Integrity, Accountability and Trust and a clear set of expected behaviours. How to Apply! Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed A Talent Pool may be created for future on-going and temporary roles Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 4 May 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process