Work Schedule Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Key responsibilities include, but are not exclusively:
* Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
* Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.
* Provide mentorship and feedback on service tools, repair and installation work instructions.
* Provide feedback on spares parts and associated work instructions and feedback on diagnostic and test procedures required for support of systems.
* Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
* Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
* Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
* Working in compliance with legislation and IMS
Requirements:
* BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)
* Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory
* Comfortable in working with analytical equipment
* All-round technical knowledge and practical skills in multidisciplinary trouble shooting
* Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan)
* Typically requires a University degree in Applied Physics, Electronics, or Electro-Mechanics. (Associates minimum, Bachelors
* preferred, or equivalent military training)
* Proven record as a self-starter who is also highly productive when not supervised
* Preferably experience as a customer or field service engineer with Electric Fault Analysis (EFA) equipment or Scanning Electron Microscope (SEM), alternatively any other high-tech equipment
* Works with demanding customers and understands the importance of customer relations and intimacy
* Project leader skills
* International Travel (50% of working time following initial training period)
* Proficient in English (verbal and in writing)
* Other language skills are an asset
Competencies:
* Customer Focus
* Communication
* Complex Problem solving
* Planning / Prioritizing & Goal setting
* Decisiveness
* Tolerance of Ambiguity
* Teamwork
* Flexibility
* Decision making and Problem Solving
* Gets Results
* Relationship building
* Influence & Persuasion
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