Customer Service – Technical Engineering (Chinese & English Bilingual)
Solar Panel Install Pty Ltd
NSW, Australia
A$90,000-A$100,000 p/a Lower market
On-site
Posted 7 days ago
Residential Solar & Battery Systems
Location: Sydney, NSW
Employment Type: Full-time
About the Role
We are looking for a Chinese–English bilingual Customer Service Technical Engineer to support our residential solar and battery customers. This role combines technical problem-solving with customer service, helping homeowners understand and resolve issues related to their solar PV and battery systems.
The ideal candidate will have a background in electrical engineering or renewable energy and be comfortable communicating technical information clearly in both English and Chinese.
Key Responsibilities
* Provide technical customer support in both English and Chinese via phone, email, and messaging platforms.
* Troubleshoot issues related to solar panels, inverters, battery systems, and monitoring platforms.
* Analyse system performance data and identify potential faults or performance issues.
* Assist customers in understanding system operation, energy production, and monitoring apps.
* Coordinate with installers, electricians, and technical teams to resolve system issues.
* Escalate complex technical problems to engineering or product teams when required.
* Maintain accurate records of customer interactions and technical cases in the CRM system.
* Provide internal support to the sales and operations teams regarding technical questions.
Requirements
* Degree or diploma in Electrical Engineering, Renewable Energy Engineering, or a related field.
* Fluent in both English and Chinese (Mandarin preferred).
* Strong troubleshooting and analytical skills.
* Excellent communication and customer service abilities.
* Ability to explain technical information clearly to non-technical customers.
* Ability to manage multiple cases and respond to customers in a timely manner.
Preferred Qualifications
* Experience in the solar PV or battery storage industry.
* Familiarity with solar inverters, hybrid systems, and energy storage technologies.
* Experience using solar monitoring platforms or inverter portals.
* Knowledge of Australian electrical standards or solar compliance.
* Previous experience in technical support or engineering support roles.
What We Offer
* Competitive salary package.
* Opportunity to work in the rapidly growing renewable energy industry.
* Career development in solar, battery, and energy technology.
* Supportive and collaborative working environment.
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