Overview
We're looking for a Delivery Lead to join our team in Melbourne. In this role you'll be a senior leader within the Delivery team, responsible for steering the successful delivery of complex digital/CX programs and projects across your key account. You bring strategic oversight, delivery expertise, and commercial acumen to ensure work is delivered on time, on budget, and to a high standard.
You'll lead from the front, taking hands‐on ownership of high‐impact projects and campaigns serving as the primary delivery contact for senior clients. You'll partner closely with Client Services, Intelligence, Technology and Creative teams to shape briefs, define scope, and guide execution. Your ability to anticipate risks, solve problems, and adapt delivery approaches ensures projects remain agile and strategically sound. Beyond delivery, you'll mentor and support your direct reports fostering a culture of accountability, growth, and continuous improvement.
Responsibilities
* Lead the successful delivery of digital programmes, projects and campaigns across key accounts
* Own project and campaign delivery end‐to‐end, serving as the lead delivery contact for clients.
* Collaborate with Technology, Client Services, Intelligence, and Creative leads to ensure alignment from briefing through final delivery.
* Support financial planning, forecasting, and margin management across projects/accounts.
* Proactively identify risks and lead problem‐solving to keep projects agile and strategically sound.
* Define and manage project scope, including objectives, deliverables, timelines, budgets, and resource needs.
* Lead workshops and meetings with client stakeholders and cross‐functional teams including kick‐offs, discovery and planning workshops.
* Identify and drive opportunities to embed AI into workflows to automate and streamline ways of working, and opportunities for client solutions.
* Support with resourcing and team allocation for accounts/projects.
* Provide leadership and mentorship to direct reports, acting as the first point of escalation.
Qualifications
* 7+ years of experience leading project delivery across workstreams such as CRM, campaigns, content, websites, apps and always‐on programmes.
* Proven experience delivering complex digital programmes across multiple disciplines (creative, strategy, data, technology).
* Proven experience leading end‐to‐end delivery of multi‐million‐dollar programmes with senior stakeholders.
* Strong commercial ownership of scope, budget, forecasting and margin.
* Strong understanding of digital project management and production methodologies with the ability to adapt approaches based on project needs.
* Experience and curiosity embedding AI into workflows to automate and streamline delivery workflows.
* Experience mentoring and coaching PMs/Digital Producers, fostering team growth and collaboration.
* Experience managing production partners, studios and suppliers.
Benefits
Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses.
* A comprehensive Whole Self programme supporting physical, mindful and financial wellbeing.
* A creative, lively and rewarding office environment where people love working together, supported by our Publicis Liberté flexibility approach—"working your way with us."
* Access to our Global AI Platform Marcel, connecting employees with opportunities for career mobility and collaboration across our global network.
* Extensive Learning & Development opportunities including more than 15,000 learning programmes via our online learning platform, Marcel Classes.
* A culture of open feedback and support to reach goals through our Career Conversations programme.
* A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
* Leave benefits including Birthday Leave, Flexible Public Holidays and an additional 5 days of leave after two years of service.
* Work Your World programme enabling employees the flexibility to work from anywhere in the world for up to six weeks per year.
* Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap and Cub Care leave.
* Access to counsellors, psychologists and professionals through Sonder, an all‐in‐one digital wellbeing technology platform designed to support psychological, medical and safety needs.
* A workplace that stands together to provide a more open, supportive and recovery‐forward culture for all employees with life‐threatening illnesses.
* Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation and the Australian Disability Network.
Diversity, Inclusion and Equality
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com; your personal information will be kept confidential.
Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.
#J-18808-Ljbffr