We are seeking a highly skilled and experienced professional to join our team in a vital support role. This position requires strong communication skills, attention to detail and the ability to multitask effectively.
Key Responsibilities
* Client Service Delivery: Deliver exceptional customer service to clients via phone and in person, ensuring their needs are met with professionalism and courtesy.
* Scheduling and Appointment Management: Manage client schedules and appointments using our integrated CRM system, ensuring seamless communication and minimal downtime.
* Financial Transactions: Process client payments, invoices and credits efficiently and accurately, maintaining high levels of customer satisfaction.
* Relationship Building: Develop and maintain strong relationships with clients, insurers and government agencies, fostering trust and loyalty through effective communication and problem-solving skills.
* Data Management: Maintain accurate and up-to-date client databases, ensuring data integrity and confidentiality at all times.
* Operational Efficiency: Streamline clinic operations, identifying areas for improvement and implementing changes to enhance productivity and efficiency.
This is an exciting opportunity for a motivated and organized individual to contribute to the success of our team.