Retail Performance | State Role | Reporting to Head of Retail
Can you train skills? Like really train skills?
Mazzucchelli's is more than a place to work, it's a brand built on genuine connection with people. When you join Mazzucchelli's, you step into a supportive, high-performance environment where expertise is valued, growth is encouraged, and excellence is recognised. With so many opportunities to shine, we empower our team to build rewarding careers in a brand that has stood strong for over 120 years.
We measure Mazzucchelli's Legacy Value. MLV is at the heart of everything we do. Team members are encouraged to build genuine and lifelong relationships with everyday people and create memorable experiences.
It is called "Mazzucchelli's Magic" where our team members actively build genuine relationships and create memorable customer experiences. Mazzucchelli's Jewellers continues to be an employer of choice for those who love people, sales, and the art of fine jewellery.
The Opportunity
We are seeking an experienced Retailer to lead individual on-floor performance across our Perth network.
THIS ROLE
Permanent Full-Time, 40 hours per week (5 days)
Perth, Western Australia
This is a hands-on role at ground level across 12 stores. Responsible for developing, measuring and driving Assistant Store Managers and Sales Professionals across Mazzucchelli's home state. You will work closely with TJG Senior Leadership, Workforce Planning & Talent Acquisition to ensure consistent productivity that aligns to our brand, culture and performance expectations.
About the Role
Reporting directly to the Head of Retail, this role focuses on individual results for retail Sales Professionals across 12 stores, state wide.
Manage individual personal performance of Sales Professionals while championing excellence in brand standards
Partner with our company Workforce Planning & Talent Acquisition to understand workforce plans, store needs and succession pipelines
Develop and embed best-practice sales processes, presentation frameworks and on-floor tools
Build strong talent pipelines for Store Management and future leaders
Drive a positive, engaging candidate experience aligned to the brand
Support onboarding and handover into Learning & Development pathways
Champion diversity, inclusion and cultural alignment in hiring decisions
This is an on-site store-based role where no two days are the same, working shoulder-to-shoulder with Australia's best Retail professionals to create measurable careers and results on the shop floor.
What You Will Bring
Proven experience in retail performance metrics, ideally in a multi-site or national business
Strong track record onboarding and developing Store Managers, Assistant Managers and frontline retail teams
Comfortable operating in a high-velocity, exciting sales environment
Commercially minded with strong stakeholder management skills
Confident influencing senior retail leaders and store management
Highly organised, process-driven and outcomes-focused
Passionate about people, culture and building great teams
Experience using tracking platforms and sales reporting tools
Work closely with our Learning & Development team to ensure succession from Culet to Crown
Why Join TJG (The Jewellery Group)
National role with real impact across 70+ stores & National Support Office
Work with iconic, well-loved Australian retail brands
Be part of a people-first, values-led leadership team
Opportunity to shape and elevate TJG's retail sales strategy
Competitive salary package aligned to experience
The Star Academy, our exclusive education and development brand is the backbone of the career pathways that you will be guiding on-floor. We have accredited pathways for our sales team and leaders on the ground that encourages opportunities from Culet to Crown.
This role offers national exposure, the opportunity to make a lasting impact on team capability, and to play a key part in the continued success of a leading Australian jewellery brand.
Help us shape what Australian Retail should look like in 2026
Apply now and bring brilliance to every individual.
AI Job match analysis Salary match Number of applicants
Retail & Consumer Products 101-1,000 employees
For more than 120 years, Mazzucchelli's has been Australia's most trusted and beloved jeweller. Founded on craftsmanship, quality, and exceptional service, Mazzucchelli's has grown into a nationally recognized retail brand with stores across Australia.
Mazzucchelli's specialises in natural diamonds, fine jewellery, and international Swiss watch brands, delivering pieces that mark life's most meaningful moments.
It is called "Mazzucchelli's Magic" where our team members actively build genuine relationships and create memorable customer experiences.
Mazzucchelli's Jewellers continues to be an employer of choice for those who love people, sales, and the art of fine jewellery.
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