* 12 month engagement + extensions
* Must be in Canberra, ACT
* Ability to obtain a security clearance
* Candidate must be an Australian citizen
Your key responsibilities may include:
* Design, development, maintenance and (Level 3) support for:
* the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile)
* the enterprise messaging and collaboration environment
* enterprise remote access solutions (virtual desktop and VPN).
* Packaging and deployment of applications.
* Management of automated patching processes.
* Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).
* Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams.
* Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement.
* Develop and maintain technical documentation, SOPs, and knowledge base articles.
* Participate in project planning and execution for upgrades, migrations, and new service rollouts.
* Monitor system performance and implement proactive measures to ensure reliability and scalability.
* Mentor junior engineers and contribute to continuous improvement initiatives.
* These responsibilities would apply across a range of key technologies, such as:
* Microsoft Windows (and related environment management, monitoring and automation tools)
* Microsoft Exchange (Server and Online) and Microsoft Teams
* Microsoft 365 Apps for Enterprise
* Microsoft Intune (device management and configuration) and Group Policy
* Automation products and scripting with Microsoft PowerShell.
Essential criteria
* Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
* Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management)
* Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune.
* MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging and patching
* Strong experience in writing technical documentation including SOPs and design documentation.
Desirable criteria
* Experience with Citrix Virtual Apps and Desktops (CVAD)
* Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides
How to apply:
Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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