Job Category: Community Services & Development
The Service Delivery branch delivers high‐quality person‐centred services across the continuum of support in the focus areas of Diversity and Inclusion, Mental Health and Wellbeing, Housing and Homelessness and Children, Youth, Families and Employment. The Housing and Homelessness stream delivers high‐quality services supporting both young people and adults who are experiencing homelessness, at risk of homelessness, or in unstable housing. The Teams work closely with other stakeholders to ensure wrap‐around support and understand the importance of strengthened family, social and cultural connection. The Program Worker ensures the provision of high‐quality services to achieve optimum levels of service delivery and client outcomes in line with the Social Futures Practice and Case Management Frameworks requirements while ensuring business performance outcomes, standards and compliance requirements are met.
Job Description
Within this role, you will be involved in:
* Support customers to access services in a timely and appropriate manner, including provision of relevant information about services to customers, their families, carers and community partners
* Provide high quality customer‐centred individual and/or family case management
* Provide practice that is strengths based, person‐centred, solutions‐focused and culturally responsive and safe in line with Social Futures Practice and Case Management Frameworks requirements
* Collect, and ensure integrity of, data using relevant information systems to meet commissioning and outcome‐based reporting requirements
* Recommend expenditure for customers in line with brokerage guidelines
* Ensure all customer work requirements are completed in accordance with the relevant policies and procedures, including Quality Improvement requirements
* Comply with procedures to ensure the effective reporting of quality, safety, and risk issues and provide regular reports to ensure reporting requirements are met
* Participate in supervision activities including case reviews and case audits
* Ensure relevant mandatory reporting requirements are met in line with legislative and policy requirements
* Participate in business planning processes within the Team / Branch
* Provide feedback on enhancement to program services and delivery / identify opportunities for improvement
Selection Criteria
* Tertiary qualifications or equivalent experience in health, psychology, social work, social science or social welfare, health promotion or similar
* Experience providing high quality customer‐centred individual and/or family case management Excellent written and oral communication, interpersonal and negotiation skills, with the ability to communicate sensitively and effectively with all people to ensure effective relationships
* Demonstrated well‐developed organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlines
* Demonstrated experience in maintaining professional boundaries while engaging in person‐centred work All positions will require current National Police and Working with Children Checks as a condition of employment.
For more information about the role please contact Team leader Katie 0499757834
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