About us
RHQ is a family run and operated business servicing the Brisbane area in the fields of Commercial cooking equipment and Commercial Refrigeration. We have a growing team of technicians and an ever increasing work load.
We are looking for an outgoing, confident and positive person to join our team in the office. Primarily the job would entail being the front line for customer service via phone and email including answering and responding to enquiries. Collecting customer and job details and creating jobs in Simpro. A basic knowledge of commercial kitchen equipment and commercial refrigeration will be an advantage in this area and help to identify with customers the types of equipment we work on when taking phone enquiries.
Office tasks also include but are not limited to some data entry, maintaining and updating HR Manuals, SWMS, our Service and Maintenance programs, and general daily office and secretarial duties. Being able to write and create manuals and documents, research legislation and keep on top of licencing requirements.
We are looking for someone who is keen on a full time role, that is is based in the office at Underwood, as answering the phones and being in the office is a major part of the job. At times when the phone is not busy, being self motivated in keeping other tasks up to date is important. An eye for getting small details correct is also very important. Experience with Simpro and MYOB would also be an advantage. Must show initiative and the ability to research, investigate and problem solve specific tasks outside of your job description.
Exceptional communication skills is vital in this role and robust personality will help.
We are looking for someone who is happy to work in the office from a flexible time in the morning until 5pm each afternoon, Monday to Friday.
Qualifications & experience
Minimum 6 months experience with commercial kitchen or refrigeration equipment terminology and basic troubleshooting
A positive and confident phone manner
Intermediate level MYOB skills with experience in accounts receivable
Basic proficiency in Simpro job management system
Tasks & responsibilities
First Line of Customer service by answering phone calls and emails. Booking jobs into the job system. Assisting with data entry and office admin work, assisting Management with any tasks they assign.