Job Title:
Cloud Solution Architect
Key Responsibilities:
* Drive customer satisfaction and become a trusted advisor by providing feedback and insights from customers and partners.
* Be the voice of customer to share insights and best practices, connect with global security teams at Microsoft, engineering, and product teams to remove blockers and influence the solution roadmap.
* Lend an end-to-end value proposition for security encompassing Microsoft Security offerings with a focus on threat protection, identity, and access management, and cloud security.
* Support customers through the adoption lifecycle, including planning, adoption, deployment, and optimization, to increase the utilization of Microsoft security products.
* Lead technical solutioning and nurturing across the customer journey.
* Deliver technical presentations and demos, propose high-level solutions, and work with key Microsoft and partner resources to drive deployment and customer adoption of threat protection, identity, and access management, and cloud security.
* Identify cross-sell/upsell/unified opportunities through customer engagement.
* Align skills with team and customer success goals, share expertise, contribute to IP creation and reuse to accelerate customer outcomes.
* Run architectural design sessions to develop implementation plans aligned with customer business goals and technical environments, reaching consensus on solution design and next steps toward production.
* Collaborate and coordinate with other cloud solution architects and Microsoft stakeholders, including FastTrack, partners, and Microsoft consulting, to develop complex end-to-end enterprise solutions using the Microsoft Security platform.
Required Skills and Qualifications:
* Bachelor's degree in computer science, information technology, engineering, business, or related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting, or equivalent experience.
Preferred Qualifications:
* 4+ years of experience working in a customer-facing role (internal and/or external).
* 4+ years of experience working on technical projects.
* Technical certifications in cloud (e.g., Azure, AWS, Google), security certifications such as threat protection, SIEM, incident response, XDR, SOAR, security operations, identity, and access management, cloud infrastructure, cloud security, data security. Certifications like Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC are preferred.