About Our Role
We're seeking a Senior Service Designer to join our Research & Service Design team. Your purpose will be to deeply understand people to inform and help design accessible, sustainable, and seamless products, services, and experiences for customers. This is more of a design role than research-focused. There may be opportunities for exploratory research to better understand users and identify possible solutions.
This role works closely with stakeholders across the business, design crafts, accessibility, engineering, product, and program teams. You'll facilitate planning, design research, data analysis, facilitation of ideation and co-design activities, prototyping, and end-to-end project delivery. In this role, you'll work across our Customer Experience Transformation program and App strategy initiatives.
* Visualising the digital experience through strategic design practices
* Design focuses on positioning involve collating documentation and putting digital design in a strategic context
* Project scoping: Drive the scoping and planning design activities in the project, ensuring they are delivered at high quality and on time
* Occasional design, evaluative & generative research and workshop facilitation
* Analysis and synthesis: Leading synthesis of research to identify and present evidence-led and key actionable insights
* Mapping and artifacts: Develop and create end-to-end customer journeys and service blueprints
* Prototyping: Develop prototypes for testing and validation purposes
* Design artefacts: Define the key features for prototypes and design requirements for subsequent research, UX, and UI design
We're looking for someone with a Graphic/UX/Digital/Visual design background, experience working in Service Design, and experience using collaborative ideation techniques to create and validate solutions. The ideal candidate will have:
* High-quality Strategy and Service design skills across all phases of design, proven experience of applying methods to different projects, context, and user base
* Background working in Corporate or Design Agency environments
* Experience using Adobe Creative Suite, InDesign, Illustrator, and digital integration tools
* Proven ability in presenting complex information and concepts in a visual and understandable way
* Articulated experience and service impact and value of design solutions for customers and the business with rationale
* Excellent interpersonal, communication, negotiation, and collaboration skills
* Experience in future thinking and working with complex systems and structures