Customer Service role based in Norwest – Immediate Start
Your new company
Join a global leader in hearing technology, committed to improving the lives of people with hearing loss.
Your new role
As the Customer Service Specialist, you will be the primary point of contact for customers and accounts. You will play a key role in providing high‑quality service, supporting sales activity, and ensuring customers receive timely and accurate information.
* Acting as the main account contact for customer service queries
* Processing phone, email and fax orders and ensuring timely dispatch
* Following up with customers post‑visit and supporting sales staff
* Providing updates on order status and resolving customer issues
* Handling complaints and escalating when required
* Coordinating courier bookings, urgent dispatches and general customer requests
What you'll need to succeed
* Previous experience in call centre role is essential
* Experience with SAP and/or Salesforce is advantageous.
* Excellent communication skills with a confident and pleasant phone manner
* Strong computer skills, including Microsoft Office
* High attention to detail and accuracy in data entry
* Ability to manage a wide range of tasks in a fast‑paced environment
* Empathy, professionalism and a proactive approach to problem‑solving
* Ability to build strong relationships with customers and internal teams
What you'll get in return
* $37–39 p/h + super (experience depending on)
* 2-3 month role with potential extension/permanency
* Free on-site parking
* The opportunity to work with an innovative, mission‑driven medical technology company
* A supportive team environment with training provided
* The chance to make a genuine impact on customers' quality of life
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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