Company Description
Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment
Job Description
* Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
* Support and value the contributions of all team members, creating trust and empowering our people
* Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
* Be an advocate of ALL: Accor's loyalty program to non members
* Checking guests in and out Maintaining accurate guest accounts
* Taking bookings, providing helpful information & entering reservations
* Answering guests queries in a timely and efficient manner.
* Addressing guest requests and handling guest complaints in a positive manner.
* Liaise with inter departments to assist guest and advise of room moves
Qualifications
* Previous hotel front office reception experience preferable
* Professional telephone manner and exceptional customer service skills
* Excellent communication, interpersonal and time management skills
* A friendly and positive can-do attitude who enjoys working in a team
* Previous experience Opera desirable not essential
Additional Information
What is in it for you:
* ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
* Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
* Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.