Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Field Service Technician (Leading Hand)Primary Location:Paget, QLD, AUJoin an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.Job posting end date: 07/08/2025IntroductionWe are seeking a Field Service Supervisor to join our Services team in Mackay. You will be responsible for execution and supervision of the Field Service team at customer sites. You will focus on safety, customer service, and customer satisfaction.In this position, you will report in to the Field Service Manager – East. This role will be based in Mackay and would suit a local resident.What you’ll doResponsible for the supervision of hands-on, mechanical service work at customer sitesSupervise the installation and commissioning of systems, machinery and associated spare parts and wear material componentsProvide technical field service site supportPromote products and services to customersPromote the sales of OEM spare parts and wears material componentsSupport field service technicians and carry out hands on mechanical service work within the customer site or repair facilities if requiredSupport Technical Support Teams on complex issuesEnsure team delivers site reports, time sheets and travel expense reports after each job in a timely mannerSupport quotation work by providing scope of work, initial planning and pricing informationSupport warranty process and Root Cause Analysis (RCA) where applicableAssist the Field Service Coordinator with allocation of work to team membersPromote a proactive safety culture and ensure team follows Metso & customer HSE requirementsEnsure team carries out work in accordance with Metso processes, instructions and training, with a specific focus on our brand requirements, certification principles, field service process and proper utilization of the FSM tool and digital inspection applicationWho you are5 years minimum experience in industrial equipment, technical support and service.At least 2 years of supervisory experienceExperience in troubleshooting technical-field-related problemsAbility to effectively lead and supervise customer/user personnel under various working conditions and hoursAbility to interact, on a technical level with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groupsAbility to maintain a steady and level attitude under pressureAbility to read hydraulic schematicsAbility to solve problems and situationsMust be able to pass random medical and drug tests and be able to pass a medical check / be physically fitAbility to travel within short noticeAbility to work away from home, for extended periods and extended hours, on weekends or as requiredWhat's in it for youA work environment where safety is always the number one priority – both your physical and mental health is our priorityA competitive base salary reflective of your skills and experience with annual incentive programAdditional Annual Leave benefit for all permanent and maximum term employeesFlexibility in your working lifestyle – our team manages their own balance of working from home and in our office environmentGender Neutral Paid Parental Leave of 18 weeks at full payPaid Volunteer Leave so you can give back to the local community or an organisation of your choiceCareer development & education assistance to further your technical and leadership ambitionsGet in touchWant to rise above the possible with us? Click ‘Apply now’ to leave your application.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
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