Job Description:
About the Role
Working as part of a collaborative team to register certificates and process payments of accounts and weekly payments received on behalf of employers, injured workers, providers, and the Victorian WorkCover Authority in relation to injured worker's compensation claims.
* Managing weekly payment of entitlements
* Data entry for individual claims portfolios
* Dealing with high-risk calls with patients
* Processing claims requests in adherence to policies, laws, and regulations
* CIP (Community Integration Program) Claims
Required Expertise
* Customer service experience within a medical or corporate environment
* Strong written and interpersonal skills, including effective liaison with patients, medical, paramedical, and legal practitioners
* Sensitivity to issues related to people with medical, cultural, and social needs
* Technically capable of working across multiple platforms and troubleshooting systems
* Claims management activities, such as file noting
* Ability to work in a rapidly changing, high-pressure environment
* Australian Citizen or Permanent Resident
Hybrid Working Arrangements
We support a flexible, hybrid work environment balancing in-person collaboration with operational needs and individual preferences.
About DXC
DXC provides policy and claims management services to government and organizations across Australia, supporting injured workers throughout the claims process. Our experienced teams deliver reliable service and are committed to building better futures for our customers, colleagues, and communities.
Employee Benefits
We offer competitive remuneration, benefits, training, and career opportunities, including:
* Extensive onboarding resources and DXC University
* DXC Recognition platform for appreciation and celebration
* Referral rewards for bringing friends and family
* Flexible leave options, including purchased leave
* Charitable and volunteer days
* Well-being support through Employee Assistance Program
* Additional benefits like novated leasing, health insurance discounts, paid parental leave, and more
We foster a culture of inclusion, belonging, and corporate citizenship through societal initiatives within our Social Impact Practice.
If you're interested in joining a culture that values innovation, performance, and ideas, please click the "Apply Now" button to submit your resume.
We ensure a fair, thorough, and enjoyable hiring process, providing an environment where you can thrive and showcase your best self while learning about us.
Beware of recruitment fraud schemes offering fake jobs or requesting payments. DXC does not make employment offers via social media or ask for money or equipment purchases from applicants. More information on employment scams is available here.
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