**Employment Type**:Permanent Part Time, 14 hours per week
**Location**:Campbelltown Hospital
**Position Classification**:Administration Officer Level 5
**Remuneration**: $37.09 - $37.93 per hour
**Requisition ID**:REQ524012
**Application Close Date**:20/10/2024
**Interview Date Range**:23/10/2024 - 30/10/2024
**About the Opportunity**
Campbelltown Hospital is recruiting for a Patient Experience Officer (Administration Officer Level 5) to complement and enhance the current Campbelltown Emergency Department.
**What You'll be Doing**
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day.
This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department. The role will oversee the coordination of patient and carer communication in the emergency department waiting room.
**Where You'll Be Working**
Be a part of a healthcare provider which is responsive to the needs of its consumers and shape the future of the community in which you live!
Campbelltown Hospital is one of NSW's newest most progressive hospitals which services the community in which you live. This is an incredible opportunity to become part of the team which is dedicated to providing the best possible patient care to the Macarthur community and beyond. With state of the art facilities, the hospital is an exciting hub of diverse presentations and clinical experiences.
The management team focus on being approachable, innovative and being responsive to the feedback provided by the staff who make our hospital thrive. The team are forward thinkers who are looking to drive a sociable, friendly and vibrant environment where patient experience is at the forefront of every interaction.
We recognise value and are looking to ensure the highest quality team!
**How to Apply**
- Demonstrated customer focused service delivery skills.
- Demonstrated resilience, flexibility and initiative.
- Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.
- Demonstrated ability to work independently with mínimal supervision.
- Computer literacy.
- Sound negotiation skills.
- A demonstrated understanding of patient experience in a clinical setting.
- Ability to work as part of a team.
Need more information?
1) Click here for the Position Description
**Additional Information**
**Salary Packaging**
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.
**Health & Fitness**
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.
**Transforming Your Experience**
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values - Collaboration, Openness, Respect and Empowerment.
**To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.**
- At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of_ ?_ Aboriginal and/or Torres Strait Islander_ ? _background, people with a disability and people from the _L_G_B_T_Q_I_+_ community to apply._
- SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse._
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